Return Policy

Order Cancelation:

• We can cancel the order for you if you contact us in time after your purchase.
• Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

Return policy:

• 30 Days: We advice you check the hair after you receive it, if the size, style, color doesn't match the your needs, please contact us for return or exchange. We don’t accept used hair returning or any claim about not matching description over 15 days. Besides, if you just don't want the item and want a refund, please also contact us within 2 days after you receipt it
• Original Condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
• Contact Us First: The customer must contact us WhatsApp: 0782315516  for a return authorization prior to sending any product back to us. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
• Return Shipping: Buyer needs to pay the return shipping fee if it is not a seller problem.

Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.
- WHAT IS INELIGIBLE PRODUCTS? This will not be supported by a return or refund?

• The frontal lace was cut or damaged
• The original packing or product was altered
• The item was worn or sprayed any hair styling products
• The item was damaged and the original status was changed
• Special order and clearance items